Refund and Cancellation Policy

Turaco Analytics (Pty) Ltd

Last updated: 2 November 2026

This policy is part of our Terms of Use. It covers payments to Turaco Analytics (Pty) Ltd for client websites, custom software, retainers, deposits, and milestones. There are no physical goods to return. Paystack processes the payment. We handle the refund. Other services sold by separate businesses are not covered.

If you are a natural person and you bought online, you may cancel within 7 days without reason or penalty. This does not apply once work has started with your consent, or to a custom website or software built for you. Email info@turacogroup.co.za with your name, payment reference, and "Cancellation" in the subject. We refund what is due within 30 days, to the same payment method.

If you cancel a project before work starts, we refund the deposit less work already done and costs incurred. After work has started, you pay for work done and approved third-party costs, and we refund any prepaid amount above that.

A month-to-month retainer ends on 30 days' written notice. Where the Consumer Protection Act applies to a fixed-term retainer, you may cancel on 20 business days' notice. We then refund unused prepaid fees, less a reasonable cancellation charge that will not exceed the fees for the remaining notice period.

Email us from the address on the order with your name, the Paystack reference or invoice number, and what you are asking for. We reply within 2 business days. Approved refunds go back through Paystack to the original payment method within 7 business days. We do not refund in cash or to a different account unless the law requires it. If a charge from Turaco Analytics looks wrong, contact us before a bank dispute. Your right to dispute the charge with your bank is unchanged.